Privacy Policy
A legal disclaimer
WBA HVAC Supply (“WBA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit WBAHVACSupply.com (the “Site”), place an order, contact us, or otherwise interact with us online.
By using the Site, you agree to the practices described in this Privacy Policy.
1) Information We Collect
We collect information in three ways:
(1) information you provide
(2) information collected automatically
(3) information from service providers needed to process orders.
A. Information You Provide
When you use the Site, you may provide:
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Contact information (name, email address, phone number)
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Billing and shipping details (address, delivery instructions)
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Order information (items purchased, order notes)
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Communications (messages sent through forms, email, or support requests)
B. Information Collected Automatically
When you browse the Site, we may automatically collect:
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Device and browser data (IP address, browser type, operating system)
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Usage data (pages viewed, time spent, referring/exit pages)
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Approximate location (derived from IP address; not precise GPS)
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Cookies and similar technologies (used for essential site functionality and performance)
C. Information from Order Processing Services
When you place an order, certain information may be handled by third-party services that support:
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Payments
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Fraud prevention and security checks
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Shipping and delivery coordination
We receive only what we need to fulfill and support your order.
2) How We Use Your Information
We use information to:
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Process and fulfill orders (payment confirmation, shipping, returns, support)
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Provide customer service and respond to inquiries
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Operate and improve the Site (performance, troubleshooting, and usability)
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Secure the Site and prevent fraud (monitoring and risk checks)
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Comply with legal obligations (tax, accounting, and regulatory requirements)
We do not use your information for SMS marketing, targeted advertising campaigns, or newsletter programs.
3) Cookies and Similar Technologies
Cookies help the Site function properly (for example, keeping items in your cart and enabling checkout). We may also use cookies for basic site analytics and performance measurement.
You can control cookies through your browser settings. If you disable cookies, some Site features (including cart/checkout) may not work as intended.
4) How We Share Information
We do not sell your personal information. We may share information only as necessary in the following circumstances:
A. Service Providers
We share information with vendors who help operate the Site and fulfill orders, such as:
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Website hosting and ecommerce platform providers (including Wix)
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Payment processors
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Shipping and logistics providers
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Security/fraud prevention tools (as needed to protect transactions)
These providers are permitted to use information only to provide services to us.
B. Legal and Safety
We may disclose information if required to:
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comply with law, regulation, or legal process
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respond to lawful requests from public authorities
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protect the rights, property, or safety of WBA, our customers, or others
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investigate fraud or security issues
C. Business Transfers
If WBA is involved in a merger, sale, financing, or acquisition, information may be transferred as part of that transaction.
5) Payment Information
Payments are processed by third-party payment processors. We do not store full credit card numbers on our servers. Payment data is handled according to the payment processor’s privacy and security practices.
6) Data Retention
We retain information only as long as necessary to:
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fulfill orders and provide customer support
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maintain business records for tax and accounting purposes
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resolve disputes and enforce agreements
When information is no longer needed, we take reasonable steps to delete or anonymize it.
7) Your Choices and Rights
Depending on where you live, you may have the right to:
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Access the personal information we maintain about you
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Correct inaccurate personal information
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Request deletion of certain personal information (subject to legal exceptions)
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Request information about how your data is used and shared
To submit a request, contact us using the information in Section 12. We may need to verify your identity before completing certain requests.
8) Minors’ Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take steps to delete it.
9) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no online system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of any account credentials and limiting access to your devices.
10) International Visitors
If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.
11) Texas Privacy Notice
If you are a Texas resident, you may have rights under applicable Texas privacy law to request:
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confirmation of whether we process your personal data
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access to personal data we maintain about you
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correction of inaccuracies
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deletion of personal data (subject to legal exceptions)
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a copy of your personal data in a portable format (where applicable)
How to exercise your rights: Contact us using the information below. Include your name, the email used on your order (if applicable), and what you are requesting. We may ask for additional information to verify your identity and protect your data.
Appeals: If we deny your request, you may appeal by replying to our response email and stating that you wish to appeal the decision. We will review and respond as required by applicable law.
12) Contact Us
For privacy questions or requests, contact:
WBA HVAC Supply
Email: customercare@wbahvacsupply.com
Phone: 469-559-2902